FAQs - Space Center Storage

FREE Move-In Truck
  1. Where is the FREE Move-In Truck available?
  2. Give me the details on your FREE Move-In Truck.
  3. Is the FREE Move-In Truck available on all sizes of units
  4. How far can the truck go to pickup items?
  5. What size are your FREE Move-In Trucks?
  6. How long do I have use of the truck?
Storage Unit Details
  1. Do you offer climate controlled units?
  2. What sizes do you offer?
  3. What kind of access do I have to my unit?
  4. Do you offer climate control storage units at all of your locations?
 When I Rent
  1. How long does it take to rent a unit?
  2. Is there a deposit or setup charge to rent a storage unit?
  3. What do I need to bring to rent a unit?
  4. How do I know what size I need?
Access
  1. How do I access my unit?
  2. What are the operational hours of the computer gate system?
Billing
  1. How do I know when my rent is due?
  2. How can I pay for my storage?
  3. How long does my lease run for?
  4. Do you offer automatic debit or credit?

FREE Move-In Truck

1. Where is the FREE Move-In Truck available? Top
  It is available at all of our Lexington, Kentucky stores and at our Shelbyville, Kentucky store.  
2. Give me the details on your FREE Move-In Truck. Top
 
  • It is like a chauffeured U-Haul. We supply the truck and driver for free.
    • We do not help load or unload your items.
  • At the time you rent your self-storage unit, you will make an appointment with the manager for the truck.
  • You will meet the driver and truck at the store. They will follow you to the location where the items are to be picked up.
  • You will have an allotted amount of time to load your items.
  • The driver will then drive the truck and park it as conveniently possible to your self-storage unit.
    • Due to insurance, no person can ride in the truck at any time. Only Space Center Storage employees can drive and/or ride in company vehicles.
  • You will have an allotted amount of time to unload your items off the truck and into your self-storage unit.
    • Reminder: The driver cannot help load or unload your items.
  
3. Is the FREE Move-In Truck available on all sizes of units Top
  The truck is available on all unit sizes. However, the following conditions apply.

- On self-storage units 10 x 15 or larger, one full month's rent paid.
- Units 10 x 10 to 10 x 12 require that two month’s rent be paid at time of rental.
- On units 9 x 10 or smaller, we require that three month’s rent be paid at the time of rental.
- There are no refunds given on prepaid rent.		  
4. How far can the truck go to pickup items? Top
  For those renting at Lexington, KY stores, the truck is limited to sites within Fayette County.
For those renting at our Shelbyville, KY store, the truck is limited to sites within Shelby County.
  
5. What size are your FREE Move-In Trucks? Top
  Lexington – We have two move-in trucks, one is a 15 foot box truck and the other is a 17 foot box truck.
Shelbyville – The move-in truck is a 17 foot box truck.
  
6. How long do I have use of the truck? Top
 
Units 5x5 to 5x10LOAD – 30 minutesUNLOAD – 30 minutes
Units 5x15 to 10x12LOAD – 1 hourUNLOAD – 1 hour
Units 10x15 to 10x19LOAD – 1 ½ hoursUNLOAD – 1 hour
Units 10x20 to 10x29LOAD – 2 hoursUNLOAD – 1 ½ hours
Units 10x30 & larger (2 trips allowed)LOAD – 1 ½ hours on each tripUNLOAD – 1 ½ hours on each trip
  

Storage Unit Details

1. Do you offer climate controlled units? Top
  Yes we do. Our climate control storage units range from a 5x5 to a 10x30.  
2. What sizes do you offer? Top
  The smallest unit we have is a 5x5, while the largest unit is a 12x40 with a large variety of sizes in between to accomodate all your self-storage needs. See our pricing page for a more complete list of sizes and descriptions of the storage units that we offer.  
3. What kind of access do I have to my unit? Top
  A majority of our traditional units are accessed through a roll-up door along our wide, well-lit driveways. Some of our traditional storage units are located in wide interior hallways. These are mostly smaller units such as a 5x5, 5x10, 5x15 & 10x10s.

Most of our climate controlled storage units are located in interior hallways with the exception of a few units which provide walk door access directly to the driveway areas. The interior hallways are accessed through large walk doors. Our smaller climate controlled units have swing doors and our 10x10CC units and larger have a regular roll-up door as their access.

Your lock goes on the storage unit and you hold the key(s) to that lock. If you wish, we can hold a key to your unit in your file. Your passcode will allow you access to the storage facility through our gate system.

  
4. Do you offer climate control storage units at all of your locations? Top
  We have climate controlled units at all of our locations except for our Christian Road location in Lexington.  

When I Rent

1. How long does it take to rent a unit? Top
  When you come in to rent a storage unit we like to first show you the unit to make sure the size and location of the unit fits your needs. After that, you will fill out a lease and application and pay for your first month's rent. Typically, the process should take somewhere between 15 to 20 minutes.

  
2. Is there a deposit or setup charge to rent a storage unit? Top
  We do not charge any deposit or setup fee to rent a storage unit. All you have to pay for is your first month's rent.  
3. What do I need to bring to rent a unit? Top
  In order to rent your unit you will need to bring a photo identification card and payment for your first month's rent. We accept cash, check, Visa, MasterCard, American Express, & Discover. Also, you will need a lock for your storage unit which you can bring with you or you can purchase a disc lock from us.

  
4. How do I know what size I need? Top
  Our managers are skilled at helping you determine what size and type storage unit best fits your needs best. They will be happy to help you over the phone or in person if you come to any of our stores. It is often helpful to come to our storage facility and look at a variety of units yourself to help make your decision.  

Access

1. How do I access my unit? Top
  When you complete your storage rental application, you will choose a numerical pass code that will give you access to the storage facility grounds through our computer access gate (except at our Big Run Road location). You keep your lock on the storage unit so you have control over who has a key to your storage unit. If you wish, we can keep a key on file at the office.  
2. What are the operational hours of the computer gate system? Top
  In Lexington & Shelbyville you have 24 hour access to your storage unit, 7 days a week. Our Louisville / Fern Creek store offers gate access from 5am to 10pm, 7 days a week. Our Big Run Road location in Lexington does not have a computer gate system.  

Billing

1. How do I know when my rent is due? Top
  You will receive an invoice about 2 weeks before your rent is due. Our billing is on an monthly anniversary cycle so if you move in on the 12th, your rent is due on the 12th of each month.

  
2. How can I pay for my storage? Top
  We accept cash, check, money orders, as well as Visa, MasterCard, American Express, & Discover. In addition we can set your account up on automatic debit or credit so that your rent is paid on time every month.

You can also pay your bill online @ www.spacecenterstorage.com/paynow.		  
3. How long does my lease run for? Top
  Your lease for your storage unit at Space Center Storage is a month to month lease with a one month minimum. Your lease automatically renews every month until you tell us that you are moving out of your storage unit. If you plan to move out of your unit mid way through the month, just let our storage conselour know before you pay for the month that you plan to vacate your storage unit and we will be happy to charge you a pro-rated rent for that month.  
4. Do you offer automatic debit or credit? Top
  We offer both automatic debit and credit. Just fill out a simple form and your storage payment will be automatically processed every month when your bill is due.